Our best-in-class contact center solutions help you connect more frequently and effectively with your subscribers, transforming each interaction into a personalized, optimized customer experience.
Darwin CX enhances your operations by expertly managing your subscriber inquiries and support, freeing up your team to focus on other high-value activities. Our advanced technology and skilled agents will help you scale efficiently, maintain the highest service standards, while deepening subscriber engagement and loyalty.
Boost revenue and customer satisfaction with Darwin CX’s industry-leading upsell and cross-sell strategies. Our expert agents and data-driven insights will maximize opportunities, increase customer value, and streamline your sales processes without adding unnecessary complexity or headcount.
Maximize revenue and minimize churn with Darwin CX’s outbound calling solutions. Our expert agents can help secure early renewals, drive gift-giving, re-engage lapsed subscribers, manage accounts receivables, update expired credit cards, and more. We also provide comprehensive ROI reports so we can optimize our efforts and your investment.
Keep high-value customers from canceling with our outbound calling experts. Our skilled agents connect with at-risk subscribers, address their concerns, and offer tailored solutions or incentives to retain them—turning cancellations into renewed relationships and reducing churn.
“With a diverse range of acquisition channels (including more than 60 retail stores), a highly sophisticated renewal matrix, and complex and frequently changing subscription gift offers, Australian Geographic presents a few rather unique challenges. The Darwin system has given us a number of new ways to promote and retain subscriptions and we’re currently outperforming Australian industry benchmarks both in retention and acquisition.”
By leveraging Darwin’s ever-growing functionality, ZoomerMedia has seen record growth across all their platforms. As our first-party data increases in value, we are most excited about being able to expand into new lines of business.
The complexity of a subscription business is widely underestimated and not well understood. While the conversion to Darwin required a fundamental change to our business, it has been well worth it.
Subscriber and membership growth is a key part of our strategy. Kudos to Darwin for committing resources to developing a new platform in a space that hasn't seen innovation on this scale in decades.
As we began our data aggregation journey, the issue of data hygiene became increasingly apparent to us, Darwin’s AI-based deduplication capabilities allow us to resolve customer identities, regardless of where the data originates, leaving us with a unified customer profile that we feel confident in. That, in turn, allowed us to launch omnichannel experiences.
Darwin CX keeps its finger on the pulse of all the things that impact your business so you don’t have to. Find out what we’re learning, and how we’re using these insights to transform an industry.
