Client Relationship Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

These statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

• Excellent understanding of Darwin products, functionality, production flows, etc.  
• Serve as the lead point of contact for all client services matters by ensuring each department meets the needs of their clients. • Develop a thorough understanding of the clients’ position in the market, their product/service and points of difference.  
• Manage client input and feedback for all projects with detailed direction and timelines.
• Establish and build strong working relationships with business leaders at all levels.
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects.
• Build and maintain strong, long-lasting client relationships.  
• Work with each Technical Services Analyst (TSA) to build and maintain product & marketing production requirements.
• Develop new business with existing clients and/or identify areas of improvement.
• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
• Prepare reports on Account Status to present to management team.
• Interacting in real time with the TSA so that you can communicate with clients when there is a delay with job mailings.
• Reviewing all failed jobs with the TSA to correct to improve accuracy going forward.

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OTHER DUTIES/RESPONSIBILITIES

Performs other duties as assigned.

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SUPERVISORY RESPONSIBILITIES

N/A

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QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

• Strong excel skills.
• Able to multitask, prioritize, and manage time efficiently.
• Goal-oriented, organized team player.
• Excellent verbal and written communication skills.

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EDUCATION/EXPERIENCE

Bachelor’s degree in Business Administration and/or related field or
equivalent work experience. Previous account management experience is desirable.

ADDITIONAL EXPERIENCE

N/A

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KNOWLEDGE, SKILLS & ABILITIES

PC knowledge & proficiency required.  Must be very
detailed, have excellent project/task management skills and be a self-starter.  Requires strong
organizational skills and ability to handle high volume workload.

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CRITICAL THINKING & PROBLEM SOLVING

High level of professionalism and maturity,
decision-making skills for all levels of management.

CERTIFICATES LICENSES REGISTRATIONS

N/A

PHYSICAL DEMANDS/ATTRIBUTES

The physical demands described here are representative
of those that must be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
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• Sitting and keying for the duration of shift.
• Light physical activity (i.e., sorting editorial and correspondences, etc.)
• Light lifting (up to 20 lbs.)
• Attributes: Hands, eyes, wrist, fingers, legs, feet, back, and ankles are used to perform the
  essential responsibilities of this position.

WORK ENVIRONMENT

The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Fact paced production driven environment. Must be able to meet production requirements while
attaining top quality.